I was importing a Gmail email account into my local MS Live Mail client and AVG promptly identified a threat known as, “Trojan Horse Generic 10.OOY”. I didn’t have much luck with a Google search of the threat name, so I went about my own merry way of getting to the bottom of it.
I was able to track down the file that was identified as containing the threat and low and behold it was an e-mail message that had just been downloaded to my local system. I opened the message and realized that it contained an attachment that didn’t surprise me might be carrying a Trojan. I deleted the message since it was so old and no longer needed.
Crises averted, case closed. But in my research I once again ran into something that really irks me about AVG –
The technical forum – AVG does manage and maintain a support forum for their products, including AVG Free. I posted there once before about a potential false positive that I received and I described my system as running both AVG and Symantec Antivirus I believe. At any rate, the moderator blasted back with some pretty rough verbiage and several links to other posts and industry sites that basically said you are an idiot if you run more than one AV app at a time and that I needed to uninstall SAV to resolve the problem. The language was about that strong, so I chalked it up some part-time high school moderator that isn’t really versed in customer service and proceeded to uninstall AVG.
I ran into a similar thing just moments ago when researching this latest threat. Someone else had posted before me and asked if he should submit the file for evaluation. Instead of any sort of answer or direction, the moderator just replied back that the poor guy had posted to the wrong place and that he had to move it. I understand why a message should be posted in an appropriate container, but since I found the thread by just searching the threat via Google, I imagine more people would get to it that way anyway.
Thanks for letting me vent, I feel much better.